Terms And Conditions
Coachtrips SL Terms & Conditions
Agency Licence: CV-Mm-700-A
Registered Address: Avda Robleda 10
Tel: +34 966 785
24 Hour Emergency Tel: +34 711 074 243
These terms & conditions clearly state the responsibilities which Coachtrips SL have to you and which you in turn have to us. Please read these terms and conditions carefully, as by booking a tour you agree to accept them.
Booking your day trip, overnight tour or cruise
All our day trips, overnight tours and cruises
can be booked via the online booking system, in person at our Torrevieja based
office or via our office booking line +34 966 785 910.
- All day
trips must be paid in full at the time of booking.
our overnight tours booked more than 8 weeks before travel will require a
non-refundable deposit of 50€ per person, unless the tour involves concert
/ special event tickets in which case the deposit required will be 100€
per person with the remaining balance due 8 weeks before travel. Overnight
tours booked within 8 weeks of the date of travel will require full
payment at the time of booking.
cruise bookings booked outside of 16 weeks before travel will require a
200€ per person nonrefundable deposit with the final balance due 16 weeks
before travel. All cruises booked within 16 weeks of the date of travel
will be required to pay in full at the time of booking.
payment has been accepted you will receive an automatic booking
confirmation email. Approx 2-3 days before travel you will receive further
communication from us regarding
your pick up time and any other important information and / or an
itinerary for the trip.
Day trips cancelled which do not include concert
or special event tickets with MORE than 2 days notice of the date of travel will
be refunded in full or a credit note can be applied to your account with us for
use on a future booking. Cancellations 2 days or less of the date of travel
will not be entitled to a refund.
Any day trips cancelled which include concert or
special event tickets with more than 7 days’ notice will be refunded in full or
a credit note can be applied to your account with us for use on a future
booking. Cancellations 7 days or less of the date of travel will not be
entitled to a refund.
Any overnight tour cancelled; the following
rules will apply:
8 weeks or more before date of travel
Full loss of
8 to 4 weeks before date of travel
Full loss of
deposit paid PLUS 50% of remaining balance
4 to 2 weeks before date of travel
Full loss of
deposit paid PLUS 75% of the remaining balance
2 weeks or less before date of travel
Full loss of
all monies paid
Any cruise cancelled; the following rules will
Cancellations 16 weeks or more before date of travel
Full loss of deposit paid
Cancellations 16 to 12 weeks before date of travel
Full loss of deposit paid PLUS 25% of remaining balance
Cancellations 12 to 8 weeks before travel
Full loss of deposit PLUS 50% of remaining balance
Cancellations 8 to 4 weeks before travel
Full loss of deposit PLUS 75% of remaining balance
Cancellations 4 weeks or less before travel
Full loss of all monies paid
In order to cover yourself for any unforeseen circumstances
which result in the cancellation of your trip Coachtrips SL advises the
purchase of a cancellation insurance policy.
Please note, you are responsible for arriving
at the correct pick up location which you chose at the time of booking and at
the correct time for the coach leaving. If you are not at the designated pick
up point at the correct time the coach will leave at its allocated time slot
and no refund will be offered.
of 18 years and under must be accompanied by an adult.
seats onboard the coach cannot be guaranteed but can be requested at the
time of booking for medical reasons only. Your allocated seat on the
coach is yours for the entire duration of the tour, unless requested to
move by your Coachtrips SL guide.
SL inform you that every effort will be made to cater for special
conditions such as dietary requirements, medical conditions etc, which
have been notified to us at the time of booking, but cannot always
guarantee that these will be met during the Tour and accepts no liability
for either the provision or non-provision of the above.
our coaches are non-smoking and on longer tours sufficient comfort breaks
will be provided to allow for smoking break, toilet stop etc
are not allowed on our coaches.
SL reserve the right to deny boarding or to terminate someone’s journey at
any point in the event of unreasonable behavior, foul language,
intoxication, threatening or aggressive behavior towards other customers,
our staff and drivers with full loss of all monies paid.
loss of documentation / event tickets once handed to you is your sole
responsibility and we cannot accept any liability for denied entry /
boarding due to loss of documentation. We will always endeavor to assist
with the replacement, but this is not always possible owing to the
note, any personal belongings whilst on our tours are your responsibility
and we are not liable for any losses, damage or theft.
- It is
your responsibility to ensure that you know the exact location for the
collection of the coach and the time. We will endeavor to communicate this
to you at least 2 days prior to the tour. If for any reason you have not
received this information, please contact us and we will provide this
- If your
tour involves cross-country borders, it is your responsibility to ensure
that you have all valid documentation such as passports / visas etc based
on your nationality.
- It is
your responsibility to comply with the scheduled itinerary and timings of
the tour throughout the duration and be at the designated pick-up points
at the times set out by the tour guide. Please leave sufficient time to ensure
you are at the correct point at the correct time considering all factors such
as traffic congestion, the high volume of people owing to busy events and
fiestas etc. Coachtrips SL will not
be held responsible for any expenses suffered by the customer who is missing
from the collection point at the specified return time.
SL recommends the purchase of travel insurance for all tours, whether it
be a short break in Benidorm or a cruise package. We can assist with the
purchase of the policy and processes which arise however we take no responsibility
for any costs incurred as a result of any medical emergency, loss, damages
etc which arise from not having adequate travel insurance in place. In the
event of a claim, we will provide any required paperwork, however the
outcome of the claim is beyond our control.
If we cancel or amend your booking
Coachtrips SL, reserve the right to make amendments, such as pick up
points or to the tour itinerary when necessary and we will communicate
these changes in a timely manner where possible.
SL reserve the right to cancel a tour for reasons beyond our control such
as lack of bookings, extreme weather conditions, changes or cancellation
to event programs etc. Should this situation occur Coachtrips SL will
refund 100% of the monies paid or offer credit towards future travel,
except in the case where concert / entry tickets are involved. In this case we reserve the right to
offer no refund of the ticket price where tickets are non-refundable from
- If one
of our customers should experience a medical emergency, personal issue or
theft of personal belongings we will endeavour to assist where possible and
provide support however we cannot be held responsible for any costs
incurred or circumstances with which may result in early termination of
SL ensure that all care is taken when selecting destinations and suppliers
for our tours, however we cannot be held responsible for any damage, loss,
injury or the failure to provide an acceptable level of service.
Feedback & Comments
SL welcomes sincere and constructive feedback. We do request however that
any issues which arise during a tour are highlighted to us immediately, giving us the opportunity to resolve it
to a satisfactory level.