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Terms And Conditions

Coachtrips S.L.
Avda Robleda,
Piso bajo, Puerta 3b,
Torrevieja 03184
Alicante
Tlf 966785910

E Mail office@coachtripsonline.com

Excursions offered by Coachtrips SL are offerd on the following conditions.

  1. All excursions of 1 day or less must be paid for at time of booking. If you cancel you will automatically lose any costs that we have incurred whilst honouring your booking. Anyone who does not present themselves on the day of the trip do not have the right to a refund/credit.
  2. For cancellations of 1 day trips, we reserve the right to retain any costs incurred by us as stated in clause 1. For cancellations greater than 7 days before the date of travel a full refund will be given, for cancellations between 7 days and 24 hours before the date of travel 100% credit will be offered ( no cash refund at this stage ), Cancellations less than 24 hours before the date of travel NO refund will be given. 
  3. All reservations which are made by phone or personal visit to our office, which involves an overnight stay, can be paid in 2 stages as follows. Deposit of 50€ per person at time of booking (except for cruises and certain special events / concerts where deposits may vary ). The balance is to be paid a minimum of 8 weeks before travel. In the event of David's Coachtrips cancelling any excursion for whatever reason, a full refund of monies paid will be made. Deposits are NON REFUNDABLE , regardless of circumstances.
  4. Customers booking via the web site - online system , will be required to pay in full at the time of booking, where applicable deposit options are available. 
  5. All outstanding balances will be due 8 weeks before travel. "David's Coachtrips SL" reserve the right to cancel the reservation of any client who has failed to pay the balance within 6 weeks of travel. In such cases the deposit will be forfeited by the client "Davids Coachtrips" will make all reasonable efforts to contact the customer when a balance is overdue but cannot take responsibility for late payment.
  6. Where the client cancels an excursion, any costs incurred by us up until that point will not be refunded. We are bound by the terms of the hotels that we use. Cancellation costs will be in accordance with those third parties whose services we use. Naturally, the later you cancel, the less likely it is that refunds can be given. For overnight stays the refund policy is as follows: - Cancellations greater than 21 days before the date of travel - Loss of non - refundable deposit, Cancellations between 21 days and 7 days before the date of travel. Loss of non - refundable deposit PLUS, with regards to the remaining monies ( after the deposit has been deducted ) a 75% credit OR a 60% cash refund will be given.  Cancellations between 7 days and 48 hours before the date of travel will incur a loss of the non-refundable deposit and with regards to the remaining monies ( after the deposit has been deducted ) a 50% credit OR a 35% cash refund will be given.  Cancellations less than 48 hours before the date of travel NO REFUND will be given. 
  7. As per travel guidelines we strongly recommend purchasing adequate travel insurance which includes cover in the event of cancellation. 
  8. Coachtrips reserve the right to cancel any excursion wherever good reasons exist to do this.
  9. In the event of cancellation by "Coachtrips SL", for whatever reason, all monies paid to "Coachtrips SL" for the cancelled excursion will be repaid to the client in full.
  10. "Coachtrips SL" Do not accept any responsibility for damage to or loss of any of our client's possessions except where negligence of a "Coachtrips SL" employee can be proven.
  11. "Coachtrips" Do not accept responsibility for injuries sustained by clients during any excursion except where negligence by a "Coachtrips SL" employee can be proven.
  12. Whilst "Coachtrips SL" take every care in the choice of outside agencies such as restaurants, hotels, Travel agencies, Coach providers and other commercial operators. We can under no circumstances accept responsibility for any injury, loss of property, loss of monies, or illness resulting from services provided by them.
  13. Whilst "Coachtrips SL" make every effort to ensure that the services of an outside agency used by "Coachtrips SL" , such as restaurants, hotels, coach providers, travel agencies and other commercial operators are of a reasonable quality. "Coachtrips SL" cannot accept responsibility for a failure by any of these suppliers to offer a service at a level deemed to be satisfactory.
  14. Where "Coachtrips SL" sells an excursion or service provided by a "Mayorista" travel agency we cannot take any responsibility for the services provided by that ´Mayorista. All terms and conditions provided by that ´mayorista´will apply to that excursion.

Where "Coachtrips" offer transfers within Spain to join the holiday provided by the Mayorista

The terms and conditions of "Coachtrips SL" apply until the clients leave the coach at the airport or port of departure.